Refund Policy

Last Updated: April 2026

Introduction/Purpose

This Refund Policy outlines the terms and conditions under which refunds may be issued for purchases made on clearstage. It is designed to ensure transparency and fairness while providing maximum legal protection for clearstage in compliance with applicable laws and regulations in the Czech Republic.

Scope and Applicability

This policy applies to all customers who make purchases through clearstage. By completing a purchase, you acknowledge that you have read, understood, and agreed to this Refund Policy.

Definitions

  • Customer: Any individual or entity that purchases products or services from clearstage.
  • Product: Any goods or services offered for sale on clearstage.
  • Refund: The return of funds to the Customer for a Product purchased from clearstage.

Main Policy Content

1. Refund Eligibility

Refunds may be granted under the following circumstances:

  • The Product is defective or not as described.
  • The Customer has submitted a refund request within 14 days of receiving the Product.
  • The Product is returned in its original condition, including packaging and accessories.

2. Refund Process

To initiate a refund, Customers must:

  1. Contact clearstage via email at [email protected] or phone at +4206024929836 to request a refund.
  2. Provide proof of purchase and a detailed explanation of the reason for the refund request.
  3. Return the Product to the address specified by clearstage within 14 days of receiving the return authorization.

Upon receipt and inspection of the returned Product, clearstage will process the refund within 14 business days. Refunds will be issued to the original payment method used for the purchase.

3. Non-Refundable Items

The following items are non-refundable:

  • Products that have been used or altered.
  • Digital products or services once they have been accessed or downloaded.
  • Gift cards or promotional items.

User Rights and Obligations

Customers have the right to request a refund as outlined in this policy. Customers are obligated to:

  • Provide accurate information when requesting a refund.
  • Return Products in accordance with the instructions provided by clearstage.
  • Bear the cost of return shipping unless otherwise specified.

Limitations and Disclaimers

clearstage reserves the right to refuse a refund if the terms of this policy are not met. In no event shall clearstage be liable for any indirect, incidental, or consequential damages arising from the use or inability to use the Products purchased from clearstage.

Data Protection/Security

clearstage is committed to protecting the privacy and security of Customer data. All personal information provided during the refund process will be handled in accordance with our Privacy Policy, which complies with applicable data protection laws, including the General Data Protection Regulation (GDPR).

Changes to Policy

clearstage reserves the right to modify this Refund Policy at any time. Any changes will be effective immediately upon posting on clearstage. Customers are encouraged to review this policy periodically for any updates.

Contact Information

If you have any questions or concerns regarding this Refund Policy, please contact us at:

Company: clearstage
Phone: +4206024929836
Email: [email protected]
Address: Quadrio Office Building, Spálená 2121/22, Floor 5, Office 23, 11000 Praha 1, Czech Republic

Governing Law and Jurisdiction

This Refund Policy shall be governed by and construed in accordance with the laws of the Czech Republic. Any disputes arising from this policy shall be subject to the exclusive jurisdiction of the courts of the Czech Republic.